Refund & Cancellation Policy
Subscription billing, refunds, and cancellations
This Refund & Cancellation Policy explains how subscription billing works for the "Competition Access Pass" offered by 3D Protagon Puzzles (the "Service"), our policy on refunds, and how to cancel your subscription. It forms part of our Terms of Service, and capitalized terms used here have the meaning given in those Terms.
Overview
- What this covers: the Competition Access Pass recurring subscription that unlocks competition play.
- Payment processor: all payments are processed by PayFast, our third-party payment provider, and are billed in South African Rand (ZAR).
- Refunds: all subscription fees are non-refundable once charged.
- Cancellation: you can cancel at any time. You will keep access until the end of your current paid billing cycle, and you will not be charged again after that.
Subscription Billing
- The Competition Access Pass is a recurring monthly subscription that enables participation in competitions.
- Fees are billed monthly in South African Rand (ZAR) via PayFast. For the current price, please see the subscription page.
- Your subscription renews automatically at the end of each billing cycle until you cancel it.
- New subscribers may receive a sign-on bonus (such as a free month with deferred first billing) as described on the subscription page. Standard recurring billing begins after any bonus period ends.
Refunds (No-Refund Policy)
Because the Competition Access Pass grants immediate digital access to competition features, all subscription fees are non-refundable once they have been charged. By subscribing, you acknowledge and agree to this no-refund policy.
- We do not offer cash refunds, credit refunds, or chargebacks for subscription fees.
- We do not provide prorated refunds for partial or unused billing periods.
- If you cancel, you retain access until the end of your current paid billing cycle (see Cancellation), but no refund is owed for that cycle.
- We do not issue refunds for failure to cancel before a scheduled renewal. It is your responsibility to manage your subscription.
This policy reflects the nature of the Service as a digital, instantly-accessible product. We are unable to "return" or reverse access once it has been granted for a billing period.
Cancellation & Retained Access
You may cancel your subscription at any time. Cancelling stops future recurring charges — it does not refund fees already paid.
- How to cancel: sign in, go to Account → Competition Subscription → Cancel Subscription, and confirm with your password. You can also cancel by emailing us at info@3dprotagon.com.
- Retained access: when you cancel, recurring billing is stopped and your access continues until the end of your current paid billing cycle. After that date, competition access ends automatically and you will not be charged again.
- No further charges: cancellation prevents all future renewals. There is nothing further you need to do.
- Confirmation: you will receive a confirmation email once your cancellation has been processed.
Billing Errors
We want to put things right if something goes wrong. If you believe you have been charged in error — for example a duplicate charge, a charge for a subscription you did not authorize, or an incorrect amount — please contact us at info@3dprotagon.com within 14 days of the charge, including your account details and the transaction in question. We will investigate and, where we confirm a clear billing error, correct it.
This clause covers genuine billing errors only. It is not a general right to a refund and does not override the no-refund policy above.
Disputes & Chargebacks
If you have a concern about a charge, please contact us before initiating a dispute or chargeback with your bank or PayFast. Most issues can be resolved quickly and directly. Initiating a chargeback without first contacting us does not accelerate any remedy and may result in suspension of your account pending review.
Fee Changes
We may change our subscription fees from time to time. When we do, we will provide notice (for example by email or on the subscription page) before the change takes effect. If you do not agree to a fee change, you may cancel before the change applies and you will not be charged the new amount. Continued use after a change takes effect constitutes acceptance of the new fee.
Taxes
Subscription fees are billed in ZAR via PayFast and include any applicable taxes as applied by the payment processor. You are responsible for any taxes applicable to your jurisdiction that are not collected at the time of billing.
Contact Us
Questions about billing, refunds, or cancellations? Contact 3D Protagon Puzzles at: