Contact Us
Questions, feedback, or a tricky bug? We'd love to hear from you.
The fastest way to reach us is by email. We read every message and aim to reply within 2 business days — a little longer around holidays or when a new puzzle is launching. Pick the category that fits so we can route your message to the right person.
What to Contact Us About
Account & general support
Trouble signing in, password resets that won't take, billing or subscription questions, or anything keeping you out of your puzzles.
Bug reports & feedback
A puzzle that won't validate, a score that didn't save, or an idea for the next feature. Tell us what you were doing and what went wrong.
Privacy & data requests
Questions about how we handle your data, or requests to access, correct, or delete your personal information under the GDPR or similar laws.
Partnerships & press
Press enquiries, licensing, partnerships, or anything business-related. Drop us a line and we'll connect you with the right person.
Before You Ask
A few common questions are answered elsewhere on the site — these pages are usually faster than waiting on a reply:
- About us — who we are, the puzzle catalogue, and how the site works.
- 3D puzzles — the full 3D shelf and how to play each one.
- Cookie Policy — the cookies we use and how to opt out of advertising cookies.
- Terms of Service — the rules of the road for accounts, fair play, and content.
- Refund & Cancellation Policy — subscription billing, refunds, and how to cancel.
A Note on Fair Play
Please don't email to dispute a leaderboard or competition result you earned through botting, scripting, or otherwise breaking the rules. Those are handled under our Terms of Service, and we audit score submissions.
Related Policies
Privacy Policy
How we collect, use, and protect your information — including cookies and Google AdSense.
Cookie Policy
The cookies and similar technologies we use, why, and how to manage or opt out of them.
Terms of Service
The rules and conditions that govern your use of our puzzles and website.
Refund & Cancellation Policy
How subscription billing works, our no-refund terms, and how to cancel your Competition Access Pass.